AI Scan ("the Service") is provided by UAB "Taikomasis dirbtinis intelektas" ("AAI Labs", "we") and sold through Paddle, which acts as authorised reseller and merchant of record. These terms operate alongside Paddle's Refund Policy and Buyer Terms, which govern your transaction. Where these terms and Paddle's policies are inconsistent, Paddle's policies apply. Nothing here limits any mandatory rights you have under applicable law, and where local consumer law gives you additional or non-waivable rights, the highest level of rights applies.
Your refund right
You may request a refund within 14 days of your purchase, and if eligible you will receive a full refund.
As set out in Paddle's Buyer Terms, this right may not apply where, during the 14-day period, you have started using or benefiting from the Service after expressly agreeing that it be made available to you immediately. When you start a scan, you are asked to give that consent, so if you choose to begin your scan within the 14-day period, you may lose the right to a refund from that point. You are not required to start a scan until you are ready.
Context Layers
Enabling a Context Layer does not change your refund right. Note only that once a Context Layer has run and processed your organisation's material, that processing has occurred; a refund returns your fees, it does not un-process data.
How to request a refund
Contact Paddle using the "View receipt" link in your purchase confirmation email, or visit paddle.net and select "Request refund." If eligible, refunds are processed to your original payment method within 14 days of approval. For questions about the Service itself, contact us at hello@aai-labs.com.